OVERVIEW: HYPERCD AND THE HYPERCD INSTALLER

Welcome to the matchbox twenty : You & I & I HYPERCD®

Overview : HyperCD and the HyperCD Installer
HyperCD® is an exciting new hybrid CD technology that delivers high quality video and CD-quality audio via the Web without any of the quality loss of streaming or the lengthy download times associated with the Web at large. The HyperCD installer has been designed to load in all of the software you will need to experience instant video playback when you arrive at the special HyperCD Web site. While we have gone to great lengths to ensure that this disc and the HyperCD installer will work with your computer, if you are still having trouble with the video or audio playback from your HyperCD, please follow the troubleshooting tips below or drop us an e-mail at : tech@broadbridge.net

PC Hardware and Software Requirements - The HyperCD was designed to run on a 150 MHz or faster Pentium running Windows 95, 98 or NT4.0. Systems slower than 150 MHz will be able to use HyperCD, however these system may not have optimum video performance.If you are running this disc on a non-Pentium based machine running at a CPU speed below 150 MHz or are running Windows 3.1, you may be unable to experience the included video and audio tracks. If you have questions about whether or not your computer fits these descriptions, please consult your computer's documentation.

MacOS® PowerPC Hardware and Software Requirements - The HyperCD was designed to run on a PowerPC 166 MHz Mac or Mac-compatible running Mac OS System 7.5.3 or later. If you are running it on a lower-end Mac, you may experience a lower frame rate on the video than was designed. To try and offset this problem, see the troubleshooting section below.

Other requirements include:

14.4 kbps modem or faster
Netscape 3.0 or higher; or Internet Explorer 3.2 or higher
Monitor with a minimum setting of thousands of colors and 640 X480 screen resolution
A minimum of 16 MB of available memory; 32 MB recommended
4X or faster multi-session enabled CD-ROM drive.

Installing the HyperCD software on Your PC - The HyperCD installer is set up to auto-launch the installation program when you insert the disc into your CD-ROM drive. During the installation process, you will be prompted if necessary to install Netscape 4.5 and DirectX, Microsoft's newest multimedia software. After the installation is complete there will be a HyperCD icon on the desktop. Double clicking this icon will launch your browser, dial up of your modem and bring you to the special HyperCD website.If the HyperCD installation program fails to auto-launch once you've inserted the disc, simply follow these steps to initiate the install process:

First, make sure all applications, including your browser, are closed
With the HyperCD in your CD-ROM drive, open "My Computer" and double click the appropriate icon for your CD-ROM drive.
This should initiate the install.
If this fails, then open the setup folder on the CD and double click the file called "Setup.exe".
If this still fails to initiate the install, please send an email to tech@broadbridge.net

Installing the HyperCD software on Your Mac - When you insert the HyperCD into your CD-ROM drive, a window is automatically opened containing THREE important installers - Netscape 4.5, QuickTime 3.0 and HyperCD. To insure proper playback you must load all three onto your computer. To do this:

First double-click the "2. Install Netscape" icon and follow the prompts to complete the install process.
Next, double-click the "3. Install QuickTime" icon and follow the prompts to complete its install.
You will need to restart after installing Netscape and QuickTime 3.0
Once you've rebooted, double click on the "4. Launch HyperCD" CD icon
After the program loads the necessary HyperCD software, it will automatically launch your browser and initiate the dial-up to your local ISP.
When the first Web page opens, click the applicable icon to get to the featured videos.

PC Troubleshooting
This section lists a number of common problems you might encounter during the use of this disc, offers a possible cause for each problem and, offers a possible solution.

Problem:I've installed the software, but my browser is not launching.
Possible Cause: Your browser may have been open during install, you have no browser installed on your machine.
Fix:

Close your browser and relaunch it.
If this does not work, click on your Start Menu and pull down to Find:Files or Folders. Type in "Nphcd32.dll" and hit "Find Now".
If you do not find one, it is likely you have not fully installed either Netscape or Internet Explorer. Run the installation for one of these browsers. Rerun the HyperCD install (see above).
If you do find the file, check to make sure it is in the "plug-ins" folder of the browser you are trying to run. If it is not, Copy and Paste it into the plug-ins folder of the browser you are using.
Relaunch your browser.

Problem: I've installed the software, my browser is launching, but I'm not connecting to the Web.
Possible Cause: You may be having a problem with your dial-up numbers or have not entered the correct information for your ISP.
Fix: Contact your ISP to verify that your PPP and TCP/IP settings are correct.

Problem: When clicking on the HyperCD icon on the desktop, nothing happens.
Possible Cause: The program was unable to locate your browser, your browser is not located in the correct place, your browser is not installed, or the HyperCD is not in your CD-ROM drive.
Fix:

Make sure you HyperCD is in the CD-ROM drive.
Rerun the HyperCD setup program or reinstall your browser and then rerun the HyperCD setup program.

Error Message: "Check whether the Connected CD is in the CD-ROM Drive"
Possible Cause: Your may have the wrong CD in your CD-ROM Drive.
Fix: Check the contents of you CD-ROM drive and verify you have the correct disc in the drive.

Error Message: "Unrecognizable HLK file"
Possible Cause: The HyperCD uses a HyperCD plug-in to communicate with you browser; the plug-in in your computer may be an older/newer version, incompatible with this disc.
Fix: Close your browser, open the set-up folder on the disc and copy the Nphcd32.dll to your browser's plug-in folder.

Error Message: "The drive or network connection that the shortcut 'HyperCD.Ink' refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available, and then try again."
Possible Cause: The HyperCD is not in your CD ROM Drive
Fix: This is a standard Windows message when a short cut can not locate its original file. Verify that the HyperCD is in the CD-ROM drive. If it is, then double click HyperCD.exe in the Setup folder on the CD.

Error Message: "You do not have the proper decompression driver or CODEC installed"
Possible Cause: Your video decompression CODECs have been removed or are damaged.
Fix: Reinstall DirectX and the multimedia software files from your Windows install disc.

MacOS® TROUBLESHOOTING
This section lists a number of common problems you might encounter during the use of this disc, offers a possible cause for each problem and, if not self-evident, suggests a solution.

Problem: I've installed the software, but my browser is not launching.
Possible Cause: Your Browser may have been open during install, you have no browser installed on your machine, or you haven't chosen a browser as your default browser.
Fix 1: Close your Browser and relaunch it.If this does not work, click on the Finder and do a Find command to see if you can locate a file called "HyperCD". If you do not find one, rerun the "4. Install HyperCD" installation (see above). If you do find the file, check to make sure it is in the correct "plug-ins" folder. If it is not, drag it to plug-ins folder of the browser you are using.
Fix 2: Reload the browser software included on this disc and then reinstall the QuickTime 3.0 and HyperCD Installs.
Fix 3: There are several ways to select a default browser. If you are using System 8.x, you can do a Find to locate your Internet Config utility, open it and change the browser information in the Helpers section of your Internet Preferences window. If this does not work, open your browser and locate a local HTML file and open that file. If neither of these work, contact your ISP and make sure you have the most recent browser software they are supporting.

Problem: I've installed the software, my browser is launching, but I'm not connecting to the Web.
Possible Cause:You may be having a problem with your dial-up numbers or have not entered the correct information for your ISP.
Fix:Contact your ISP to verify that your PPP and TCP/IP settings are correct.

Problem:I'm experiencing a plug-in missing error when I arrive at the website.
Possible Cause:Your Browser did not recognize the plug-in on start-up or the plug-in was placed in the plug-ins folder of the wrong browser.
Fix 1:

First click the "Reload" button on your browser to see if that corrects the problem.
If it does not, close your Browser and relaunch it.
If this does not work, click on the Finder and do a Find command to see if you can locate a file called "HyperCD".
If you do not find one, rerun the "4. Install HyperCD" installation (see above).
If you do find the file, check to make sure it is in the correct "plug-ins" folder. If it is not, drag it to plug-ins folder of the browser you are using.

Fix 2: Verify that you are using the browser included on this disc (Netscape 4.04 or Internet Explorer 4.01) or higher by single clicking on the browser's icon and choosing "About Netscape/IE" in the apple menu at the upper left corner of your screen. If you are not, reload the ISP software on this disc and then reinstall the "HyperCD" software.

Problem: The videos are playing very slow.
Possible Cause:The Browser may not have enough memory allocated to it or you may have to adjust a monitor or CD-ROM speed setting.
Fix 1:

Close all Applications.
Pull down the Apple icon in the top left corner of your screen to "About This Computer"".
Make sure the memory listed in the "Largest Unused Block" is a least 15 MB.
If you have less than 8 MB RAM, or still need better performance, try allocating 4 to 8 MB
to "Virtual Memory" in the MEMORY control panel.
If it is, click on your Netscape or Internet Explorer icon once.
Select Get Info under the "File" menu and increase the amount of RAM (memory) in the "Minimum Size" entry box to 12,000 and the "Maximum Size" to 15,000.

Fix 2: If performance of the CD-ROM still seems slow, you may want to enable the faster speed settings on your double-, triple- or quad-speed CD-ROM drive. See the documentation for your CD-ROM drive for details on changing the speed settings.
Fix 3:Adjust the number of color display for you monitor in the monitor control panel. Using more than "Thousands" of color will prevent the video from running smoothly on slower machines and machines with less memory.

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